Unified Communications Asst | RH

DIVISION: Unified Communications

POSITION: Unified Communications Assistant

SUPERVISOR: Unified Communications Operations Lead

SUMMARY: Assist the Unified Communications team with various projects, as needed.

QUALIFICATIONS

• Must be a registered Fordham student in good academic standing
• Must have the ability to effectively communicate with Supervisors
• Must be able to independently manage time as it relates to team check-ins and timesheet submission
• Must be proactive and able to work independently, while upholding deadlines
• Must be able to work in collaboration with U.C Team and fellow Student Workers
• Able to use critical thinking and creative problem-solving to troubleshoot assigned tasks
• Able to uphold signed Non-Disclosure Agreement and safeguard confidential information 

RESPONSIBILITIES

• Assist in site survey of handsets of departments on all campuses to confirm workspace locations and assess phone usage as part of several U.C Projects
• Act as an agent in the University Operator Call Center, handling calls coming in from the Main Switchboard Lines for all campuses
• Integrate data from various sources into a spreadsheet of all Direct Inward Dial (DID) extensions for Fordham University
• Assist in the development and deployment of a test plan to determine accuracy of available data
• Identify and leverage opportunities to update DID information in Fordham's call accounting software
• Assist in the deployment of new handsets, including setup and testing
• Assist in the deployment of replacement wall phones, including setup and testing
• Assist in the troubleshooting of Unified Communications ServiceNow Requests
• Assist in end-user training for issues affecting remote and onsite Voice solutions
• Submit weekly reports 

TECHNICAL KNOWLEDGE

Required:

• Basic knowledge of Google Workspace and/or Microsoft Office, with willingness to extend knowledge of more advanced feature sets
• Basic knowledge of, or willingness to learn about a hierarchical database model, such as Calero
• Willingness to assist with Client-facing tasks, such as group end-user trainings

Preferred:

• Basic knowledge of, or willingness to learn about call accounting software
• Basic knowledge of, or an eagerness to learn about telephone end-user equipment
• Willingness to shadow and assist technicians with tasks related to Legacy or Analog equipment

COMPENSATION: $16.00 per hour

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